Privacy Policy (Privacyverklaring)

MS Tourism B.V.

Calkoenstraat 14, 1121 XB Landsmeer, Netherlands

KVK: 85741663

Email: murat@mstourism.nl

Last updated: January 2026

MS Tourism B.V. (“we”, “us”, “our”) is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR / AVG) and Dutch privacy laws.

1. Who we are (Data Controller) We are the controller of your personal data when you book travel services, contact us, visit our website mstourism.nl, or interact with us as a client, partner, or visitor.

2. What personal data we collect We may collect:

  • Contact details (name, email, phone, address);
  • Booking information (passport/ID details, date of birth, nationality, travel dates, preferences);
  • Payment details (processed securely via third-party providers – we do not store full card data);
  • Communication data (emails, inquiries, complaints);
  • Website data (IP address, cookies for analytics – see Cookie Policy);
  • Special categories (health data for accessibility requests, only with explicit consent).

3. How we collect your data Directly from you (booking forms, emails, phone); From travel agents/partners (with your consent or as necessary for contract); Automatically via website (cookies, analytics tools like Google Analytics).

4. Purposes and legal basis We process data to:

  • Perform the contract (Article 6(1)(b) GDPR) – bookings, services, confirmations;
  • Comply with legal obligations (Article 6(1)(c)) – e.g., tax, Package Travel Directive reporting;
  • Pursue legitimate interests (Article 6(1)(f)) – marketing similar services, fraud prevention, website improvement (with opt-out);
  • With consent (Article 6(1)(a)) – newsletters, special requests (health data).

You can withdraw consent anytime.

5. Sharing your data We share with:

  • Service providers (hotels, transport, guides – only necessary data);
  • Payment processors (secure);
  • Authorities (if required by law);
  • Insolvency guarantor (SGR or equivalent).

No transfers outside EEA without safeguards (Standard Contractual Clauses if needed).

6. Retention period Data kept as long as necessary for the purpose (e.g., booking data: 7 years for tax/legal reasons; marketing: until opt-out).

7. Your rights Under GDPR you have the right to:

  • Access, rectify, erase (“right to be forgotten”);
  • Restrict processing, object (e.g., to marketing);
  • Data portability;
  • Withdraw consent;
  • Lodge complaint with Autoriteit Persoonsgegevens (www.autoriteitpersoonsgegevens.nl).

Contact us at murat@mstourism.nl to exercise rights.

8. Security We use technical and organisational measures (encryption, access controls) to protect your data.

9. Cookies and website See separate Cookie Policy on our site.

10. Contact For questions: murat@mstourism.nl or our postal address.